We are sure you have all heard the latest update that Dental Practices can re-open from the 8th June. Whilst this is great news, what you may not be aware of is the phased treatment that dentists are able to carry out from that date. Initially, under phase 1, we are able to perform limited dental services provided that they do not result in producing aerosol (“Phase 1 Service”). In addition to the limitation on dental services we can carry out at this time, we are required to put in place a number of protocols and procedures in order for us to return to work safely.
We have been putting plans in place for several weeks now and have made considerable investment in equipment so that we can provide a safe and effective service to our patients. As such, we are delighted to announce that we will be aiming to reopen from Monday 15th June, albeit within the context of the limited Phase 1 Services.
Initially, our emphasis is going to be on emergency treatment only. Therefore, we will be contacting patients who have had dental pain and problems during the lockdown period and we kindly ask that you do not contact us for routine appointments at this moment in time in accordance with current UK Government guidelines.
All appointments will first be triaged by a telephone consultation prior to a visit during which patients will be taken through the process of what will happen at a face-to-face consultation and the procedure they must follow upon arrival at the Practice.
Please only attend the surgery if you have a pre-arranged appointment with us. If you have any queries about appointments, please do not hesitate to call us on 01225 482484.
If you do have an appointment, you will notice a few changes at the Practice which have been implemented in order to comply with new health and safety protocols. These include increased levels of infection control, extra Personal Protective Equipment (“PPE”) and longer appointment times.
When you do attend the Practice please do so alone, unless you require a carer, interpreter or you are a minor (under 18 years of age), in which case you will need to have a parent/guardian to accompany you.
We will confirm your appointment the day before and check that you are symptom free (i.e. no high temperature, cough, or change in taste/smell).
We thank you for your understanding during this time and hope to be able to resume a full service as soon as the UK Government guidelines allow and look forward to seeing you all soon.